Return & Refund Policy

At SamanGhar, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.

• The product must be returned with its original packaging, tags, and accessories (if applicable).

• You must provide your order number or proof of purchase.

How to Request a Return

To initiate a return, contact us on our Business WhatsApp:

📱 0348-7345536

Our team will review your request and provide instructions for returning the product.

Return Address:
SamanGhar
OPF Society, Lahore, Punjab, Pakistan

Please do not send products back without contacting us first, as such returns may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive:

• a damaged product,

• a defective item, or

• the wrong product,

contact us within 48 hours of receiving your order via WhatsApp at 0348-7345536. Please include clear photos of the product and packaging so we can resolve the issue as quickly as possible.

Non-Returnable Items

The following items cannot be returned or exchanged unless they arrive damaged or defective:

• Personal care and hygiene products

• Customized or personalized items

• Gift cards

• Clearance or sale items

• Products damaged due to misuse or improper handling by the customer

Exchange Policy

If you received the wrong size, wrong product, or a defective item, we will arrange an exchange subject to product availability.

If the requested replacement is unavailable, you may choose another product of equal value or receive a refund (where applicable).

Refund Policy

Once we receive and inspect the returned item, we will notify you of the approval status.

If approved:

• For prepaid orders, refunds will be processed through the original payment method or via bank transfer within 7–10 business days.

• Cash on Delivery (COD) orders will be refunded through a bank transfer or a mobile wallet (such as JazzCash or Easypaisa), depending on the information you provide.

Please note that shipping charges are generally non-refundable, except when the return is due to our mistake (such as receiving a wrong, damaged, or defective product).

Need Help?

If you have any questions regarding returns, exchanges, or refunds, contact us anytime on our Business WhatsApp:

📱 0348-7345536

We are committed to making your shopping experience with SamanGhar simple, reliable, and hassle-free.